Look Who's Charging
is an Australian company with a simple mission - we want to eradicate the 10 million+ hours Australians waste trying to figure out who has charged their card.
We do this by providing as much information as possible on who the merchant is, what they sell and how to contact them. By making this information available to all, card holders can conveniently access it whenever they view their statements.
With Look Who's Charging:
- Merchants being charged $45 or more for a charge back, will become a thing of the past
- Card holders will not be left scratching their head or waste time calling their bank to query a transaction they don't recognise
- Bank staff can better serve customers because they aren't tied up with thousands of "transaction not recognised" customer queries
- Merchants will be able to deal directly with customers who are querying charges
- Card holders won't need to have a card reissued until the transaction is proven to be fraudulent
- Banks won't need to pay Visa/Mastercard/AMEX/EFTPOS etc for looking up merchants
- Card holders will be more likely to query transactions they don't recognise even if they are only worth a few $$$
- Bookkeepers can easily recognise charges and allocate them to the approporiate accounts
Look Who's Charging aims to reduce the number of calls you get from your customers who don't recognise transactions on their statements. It can also be used by your call centre staff to more easily identify merchants and remove the cost associated with merchant lookups through Visa/Mastercard etc.
Currently bank staff are limted to Google or the ABN directory within Australia however the results are generally poor for the more obscure transaction descriptions which are commonly queried. For example a description of "TV SHOP AUS" cannot be easily matched to a merchant using Google and will invariably result in a dispute.
The Look Who's Charging data can be integrated directly into your online banking system which will significantly reduce calls to your call centres. Alternatively it can be used by your call centre/branch staff so that enquires related to "transaction not recongnised" are handled faster and more accurately with lower cost.
For more information on how you can make the data available to your customers and staff please complete the form on the right.
Look Who's Charging reduces the time it takes to identify and reconcile statement transactions on behalf of your clients. Transactions which cannot be easily identified are time consuming as they require feedback from the card holder who may or may not recognise the charge based on the short text provided.
Look Who's Charging provides full details on the merchant which makes it easier to allocate the transaction to a given account.
To get started simply search using the box above. If you have any ideas or suggestions for how we could improve our service to you please let us know by filling out the form on the right.
Look Who's Charging helps you to identify and query unrecognised transactions on your card statements. By using the simple lookup facility you'll be able to search millions of merchants to find out who has charged you. If for whatever reason you don't believe the charge is correct you can easily query the charge though the site.
To get started simply enter the transaction description in the search box above. If you have any ideas or suggestions for how we could improve our service to you please let us know by filling out the form on the right.
Look Who's Charging will help you to eradicate charge backs from your business. Depending upon your merchant gateway, you may be charged as much as $45 whenever a customer disputes a transaction with you. The paperwork is onerous and the transaction may be reversed.
To get started simply list your merchant details for free on this site. By listing, customers who don't recognise charges you make to their card, will be able to contact you direct to get the issue resolved.
To get started click here.
Find out more about Look Who's Charging, complete this form to get in touch with us: