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December 13, 2018

Transparent Payment Reporting – A Bank and FinTech Partnership

Alan Shields, Chief Product Officer at RFi Group caught up with Luke Campbell, Acting General Manager for Unsecured Lending at NAB, along with David Washbrook, Co-Founder at Look Who’s Charging, to share a fintech perspective. The discussion addresses consumer, merchant and bank pain points around confusing transaction descriptions for payments as well as the time […]

October 16, 2018

Market leading solution

What’s the point in paying for a service that is no better than a Google search?  Many of the solutions on the market today provide only basic information on a transaction and generally aren’t that accurate.  Anyone who has used a PFM or budgeting tool would no doubt have experienced a large number of transactions […]

August 4, 2018

2018 Australian FinTech Awards

  The Australian FinTech sector came together at Ashurst’s ballroom on 1 August 2018 for the third annual Australian FinTech Awards night. The Right Honourable Scott Morrison presented the awards.  It was very interesting to meet him first hand and also to hear his passion for the FinTech space.  The Government has had a number […]

June 15, 2018

FinTech Australia ‘Finnies’ Award Night

Over 800 people from the Australian FinTech space came together on 13 June 2018 at The Ivy for Fintech Australia’s Annual ‘Finnies’ Awards night. Look Who’s Charging was a finalist for two awards being Best Customer Experience and Best FinTech Start-up.  We are pleased to announce that we won the Award for Best Customer Experience! […]

May 17, 2018

Millennial Disruption Index

“71% of Millennial’s would rather go to the dentist than speak to their bank and 1 in 3 of them are open to switching banks in the next 90 days.”  According to a key finding from the recent Millennial Disruption Index survey. The Millennial Disruption index represents the results of a three-year study of industry […]

April 18, 2018

Visa Claims Resolution Rule Change

New Visa Claims Resolution rules (‘VCR’) were implemented globally on 15 April 2018. All disputes will be processed through the new rules. Part of the change includes the retirement of ‘Code 75 –Transaction Not Recognised’. ~60-70% of all current disputes relate to this code. This is driven by the often obscure transaction description that appears […]

February 16, 2018

NAB & LWC – coming to a screen near you!

 Look Who’s Charging, coming to a screen near you soon!!  Keep an eye out for us on your TV this summer as part of NAB’s Look Who’s Charging ad campaign! Look Who’s Charging Co-Founder Nicole Grover said: “Our service is not all about reducing costs for banks through reduced calls and charge-backs.  NAB’s Look […]

December 22, 2017

NAB Debit Card Go-Live

Look Who’s Charging has helped hundreds of thousands of NAB credit card customers reconcile millions of transactions over the past four months. After the success of the past four months we are pleased to announce that our functionality is now also available in NAB’s mobile app for debit cards. A NAB spokesperson said “Debit cards […]