Look Who’s Charging is thrilled to partner with Bankwest. Bankwest customers can now see Look Who’s Charging’s merchant details directly within their banking applications – allowing customers to self-serve and reducing call centre traffic.
Bankwest executive general manager for technology and transformation Andy Weir said the service is a result of “customer feedback” as many have described one of their main sources of frustration and stress is when they have to dispute a transaction.
“With this new service the customer will be able to see enough detail to alleviate any concern they may have,” Weir said.
Look Who’s Charging Co-Founder, David Washbrook, said “Bankwest has been at the forefront of digital transformation and the customer experience. We are proud to partner with them to help to solve a significant customer pain point.”
Click here to read the Bankwest press release https://www.cio.com/article/3495567/bankwest-app-feature-helps-users-spot-fradulent-transactions.html
