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Bankwest Goes Live with Look Who’s Charging’s Technology

December 18, 2019

Look Who’s Charging is thrilled to partner with Bankwest.  Bankwest customers can now see Look Who’s Charging’s merchant details directly within their banking applications – allowing customers to self-serve and reducing call centre traffic.

Bankwest executive general manager for technology and transformation Andy Weir said the service is a result of “customer feedback” as many have described one of their main sources of frustration and stress is when they have to dispute a transaction.

“With this new service the customer will be able to see enough detail to alleviate any concern they may have,” Weir said.

Look Who’s Charging Co-Founder, David Washbrook, said “Bankwest has been at the forefront of digital transformation and the customer experience.  We are proud to partner with them to help to solve a significant customer pain point.”

Click here to read the Bankwest press release https://www.cio.com/article/3495567/bankwest-app-feature-helps-users-spot-fradulent-transactions.html

 

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