Contact centre

Reduce call times with instant clarification of the merchant behind a transaction using our web based portal

Benefits

>20
mins
Call time without LWC
<5
mins
Call time with LWC

Reduce call times from >20 minutes
to <5 minutes

Save thousands of hours per annum

Improve customer experience

Reduce chargebacks and friendly fraud

No tech integration required

Instant rollout to contact centre
and branch network

Access to unrivalled database

Simple pricing

Testimonials

Operations Manager
Westpac

“Look Who’s Charging is a game changer. Via their web-portal we have resolved many calls quickly and efficiently that would otherwise have resulted in an unhappy customer and a chargeback.”

Operations Manager
Westpac

“Everyday I get calls from customers querying transactions. More often than not these calls would result in a frustrated customer as we don’t have much meaningful data to help resolve the query. Look Who’s Charging has changed this; I’m much happier on such calls as is the customer!”

Call Centre Operative
Big 4 Australian bank

“The site is so clear and easy to use, all the information we need is right there.”

Call Centre Operative
Big 4 Australian bank

“I don’t even bother with Google anymore, I just go straight to Look Who’s Charging. The data is so much more meaningful and helps me to quickly and easily resolve customer queries.”

Call Centre Operative
Big 4 Australian bank

“Being able to tell the customer a meaningful category really helps them to remember a purchase they made.”

Call Centre Operative
NAB

“I tell all my colleagues to use Look Who’s Charging. Once you are aware of it, it would be hard to live without it!”

See the magic in action.
Request a demo today!