Digital Banking

6-star digital experience

Current View

Can be extremely confusing for consumers and an expensive task for banks to resolve “transaction not recognised” queries via unnecessary calls and chargebacks

Look Who’s Charging View

Gives the consumer instant clarity on where they have spent their money, improving their experience and reducing calls and chargebacks

In-Depth Merchant Details

Consumer clicks on a transaction
and in-depth details are provided on the underlying merchant.

Market Leading
Spend Analysis

You can’t accurately classify a transaction unless you truly understand the merchant. Only Look Who’s Charging has this capability. No broad or generic spend categories, only deep meaningful categorisation. Look Who’s Charging is unique in that we can also enable spend by merchant to a high-degree of accuracy.

Meaningful
Real Time Spend
Notifications

AI powered financial assistant

Ever heard of the saying garbage in, garbage out? Our data will allow your financial assistant to fulfill it’s true potential and add real value to the end customer.

Benefits

Call centre traffic

Prior to LWC Post LWC

Mobile NPS

Prior to LWC Post LWC

Chargebacks

Prior to LWC Post LWC
% of customers who would like to see more information on transactions within digital banking application
YES - 98%

Improve user experience and increase Net Promoter Score

Reduce churn and attract new customers

Reduce call centre traffic by > 50%

Reduce chargebacks by > 25%

Market leading dataset

Robust architecture to allow integration with world’s leading financial institutions

See the magic in action.
Request a demo today!