Utilise Look Who’s Charging’s multi-award winning API to transform the customer experience and at the same time significantly reduce costs through reduced calls and chargebacks. Our real-time API can provide in-depth detail on up to 50 transactions in less than 80ms. Our event-driven architecture also allows for an on-premise cache of our data.
Current View
Can be extremely confusing for consumers and an expensive task for banks to resolve “transaction not recognised” queries via unnecessary calls and chargebacks
Look Who’s Charging View
Gives the consumer instant clarity on where they have spent their money, improving their experience and reducing calls and chargebacks
In-Depth Merchant Details
Consumer clicks on a transaction
and in-depth details are provided on the underlying merchant.
You can’t accurately classify a transaction unless you truly understand the merchant. Only Look Who’s Charging has this capability. No broad or generic spend categories, only deep meaningful categorisation. Look Who’s Charging is unique in that we can also enable spend by merchant to a high-degree of accuracy.
Call centre traffic
Mobile NPS
Chargebacks
Improve user experience and increase Net Promoter Score
Reduce churn and attract new customers
Reduce call centre traffic by > 50%
Reduce chargebacks by > 25%
Market leading dataset
Robust architecture to allow integration with world’s leading financial institutions
